Put your call operations to work
Make & receive calls with Tellq, manage call distribution, monitor workflow and integrate this with other tools you are already using.
Give your agents the best tools
in the market today
Make & receive calls
Integrated softphone with key functionality in one place.
Manage your availability status while making & receiving calls.
Click on the number to call it. Less mechanical work.
Attendant call transfer to other agent or external number.
Categorize every call.
Make notes after every call to enrich call profile.
Create & assign callbacks for yourself and other agents.
Hold With Music
Hold call whenever you need.
Outbound (caller ID) selection
Select a number from which you wish to call.
Unlimited Concurrent Calls
Unlimited inbound & outbound calling at one time.
Agent to agent calling
Call your colleagues using internal line.
Get desktop notification while receiving a call.
Send SMS directly form Tellq software.
Configure the best call distribution
strategy to fit your business needs
Call Routing & Distribution
Manage call routing how you like using our self-service panel.
Automatic Call Distributor (ACD)
Route inbound calls using all professional call centre strategies.
Interactive Voice Response (IVR)
Configure multi-level IVR to route calls based on customer selection.
Put customers in queue and choose routing strategy to fit your service need.
Set opening hours and associate specific call routing strategies.
Configure custom voice messages to greet and inform your customer.
Record all calls and access recordings by few clicks.
Set voicemail to never miss a message from a customer.
Forward to External Number
Forward call to mobile or other external number.
Get international numbers in 40+ countries.
Gain knowledge of your call
operations to maximize work productivity
Monitoring & Analytics
Monitor all calling operations live using Tellq dashboard.
Missed & Followed-up Calls Reporting
Track missed calls and ensure those calls are followed-up.
Customer Service Level Analytics
Enhance level of customer service by gaining access to detailed inbound calls analytics.
Productivity Level Reporting
Get detailed reports on productivity level of your agents and know how to increase it.
Agent Activity Monitoring
Monitor your agents activities during working day.
Full-Scale Call Log
Access comprehensive call log with all the data in one place.
Call Distribution Graphs & Tables
Visualize call distribution metrics using our graphs and tables.
Get custom reports based on selected metrics you want to track.
Make Tellq integral part of your
Integration With Business
Comprehensive Contact ID
Get personalized information about the customer while receiving or making a call.
One Shared Contact Database
Use one database for all the information about customers. Sync with your Helpdesk or CRM.
View call history of every customer and access recordings instantly.
Contact Database Import / Sync
Use Tellq tools to import contact information or directly sync it with your other databases.
Use Tellq triggers to automate workflow between two applications.
Easily integrate Tellq with other applications by using our API.
Experience Tellq today.
Request 14-day free trial
Submit request and our sales representative will get in touch with you shortly.