Put your call operations to work

Make & receive calls with Tellq, manage call distribution, monitor workflow and integrate this with other tools you are already using.

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Give your agents the best tools
in the market today

Make & receive calls

Softphone

Integrated softphone with key functionality in one place.

Availability Management

Manage your availability status while making & receiving calls.

Click-to-Call

Click on the number to call it. Less mechanical work.

Call Transfering

Attendant call transfer to other agent or external number.

Call Tags

Categorize every call.
 

Call Comments

Make notes after every call to enrich call profile.

Callback Functionality

Create & assign callbacks for yourself and other agents.

Hold With Music

Hold call whenever you need.
 

Outbound (caller ID) selection

Select a number from which you wish to call.

Unlimited Concurrent Calls

Unlimited inbound & outbound calling at one time.

Agent to agent calling

Call your colleagues using internal line.

Desktop notifications

Get desktop notification while receiving a call.

SMS

Send SMS directly form Tellq software.

Configure the best call distribution
strategy to fit your business needs

Call Routing & Distribution

Full Self-Service

Manage call routing how you like using our self-service panel.

Automatic Call Distributor (ACD)

Route inbound calls using all professional call centre strategies.

Interactive Voice Response (IVR)

Configure multi-level IVR to route calls based on customer selection.

Call Queues

Put customers in queue and choose routing strategy to fit your service need.

Opening Hours

Set opening hours and associate specific call routing strategies.

Voice Messages

Configure custom voice messages to greet and inform your customer.

Call Recording

Record all calls and access recordings by few clicks.

Voicemail

Set voicemail to never miss a message from a customer.

Forward to External Number

Forward call to mobile or other external number.

International Numbers

Get international numbers in 40+ countries.

Gain knowledge of your call
operations to maximize work productivity

Monitoring & Analytics

Live Dashboard

Monitor all calling operations live using Tellq dashboard.

Missed & Followed-up Calls Reporting

Track missed calls and ensure those calls are followed-up.

Customer Service Level Analytics

Enhance level of customer service by gaining access to detailed inbound calls analytics.

Productivity Level Reporting

Get detailed reports on productivity level of your agents and know how to increase it.

Agent Activity Monitoring

Monitor your agents activities during working day.

Full-Scale Call Log

Access comprehensive call log with all the data in one place.

Call Distribution Graphs & Tables

Visualize call distribution metrics using our graphs and tables.

Custom Reporting

Get custom reports based on selected metrics you want to track.

Make Tellq integral part of your
business operations

Integration With Business

Comprehensive Contact ID

Get personalized information about the customer while receiving or making a call.

One Shared Contact Database

Use one database for all the information about customers. Sync with your Helpdesk or CRM.

Contact History

View call history of every customer and access recordings instantly.

Contact Database Import / Sync

Use Tellq tools to import contact information or directly sync it with your other databases.

Automated Workflows

Use Tellq triggers to automate workflow between two applications.

API

Easily integrate Tellq with other applications by using our API.

Experience Tellq today.
Request 14-day free trial

Submit request and our sales representative will get in touch with you shortly.