Everything You Need in a Call Centre

Take advantage of Tellq feature set to supercharge your customer service

Call Handling & Integrations

Understand where the core value of using Tellq comes from
Optimal Workflow
Ensure that your calls are handled as efficiently as possible and customer support agents’ time is utilised in the most optimal way.
Missed Call Handling
Allow Tellq to calculate and suggest when agents should be returning missed calls, and when they should hold to answer incoming ones.
Follow-up Calls
Make sure you stay connected with your customers by setting reminders to yourself or other agents to give them a call.
Seamless Integration
Integrate Tellq flawlessly into your current workflow and reap the benefits of combining Tellq with an E-commerce platform.
Customer Identification
Instantly see who’s calling you to save time identifying the caller, access their active orders or browse through their call history.
Webhooks & API
Go one step further and connect Tellq to your other business tools that you use using our open API.

Add-on Features

Advance your call centre functionality even further
SMS
Sens SMS messages directly from Tellq workplace
Custom Routing
Direct return callers to their dedicated agents
Callback Import
Import contacts that need to be given a call
Web Callback
Let your customers request a call directly from your web

Standard Call Centre Features

All professional call centre functionality at your disposal
Make & receive calls
Replace your hardware phones with Tellq - it's all you need to cover phone support
Call Routing
Route callers based on specific strategy, department or other criteria
Interactive Voice Response
Create IVR strategies to ensure swift call distribution
Call Queueing
Place your callers in queues for specialised customer support
Business Hours
Create different routing strategies based on your business hours
Greeting Messages
Greet your customers by recording welcoming voice messages
Call Recording
Go back to the recording to learn context and understand issues
Voicemail
Allow your customers to leave a voicemail in case of no answer
Forward to phone
Direct the call to someone outside the system or internally
Numbers in 80+ countries
Handpick and purchase phone numbers from almost anywhere in the world
Call transferring
Transfer the caller to another department or your colleague
Agent to agent calling
Consult your teammate or manager during a call with a customer

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